Frequently Asked Questions

Everything you need to know about shopping with The Frankie Shop.

How long will it take to receive my order?

Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on customs processing.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items, such as intimate apparel and final sale pieces, are non-returnable.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.

How do I know which size to choose?

Since many of our pieces feature a signature oversized fit, we recommend checking the specific 'Size & Fit' guide on each product page for detailed measurements.

Can I modify or cancel my order after it has been placed?

Once an order is placed, it is processed quickly to ensure fast delivery. Therefore, we are unable to make modifications or cancellations once the order has been confirmed.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for installment-based payments.